Anyway, here's what I tried out.
Floral maxi dress - £20
And this next bit gives me some cause for concern too - they might decide not to refund me anything?? Dodge-a-rama! I'm guessing this is just something to cover themselves too, but it would be set out much more clearly.
Unless the Products are faulty, we will be entitled to recover any direct costs of having to recover the Products from you and may set such costs off against the amount re-credited to you.
Finally, along the same theme again - from the 'refunds' section of the policy.
If you return the Product for any other reason, for example you claim that the Product is defective or is not what you ordered, we will examine the returned Product and will notify you of any refund you are entitled to via e-mail within a reasonable period of time. Provided that the Product is defective or you have returned the Product within the 14 day returns period, We will refund the amount paid by you for the Product as soon as possible and, in any case, within 30 days of the day we confirm to you via e-mail that you are entitled to a refund for the Product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you.
If I'd read this before I placed my order, I'd probably have changed my mind and not bothered! But let's see what happens and I'll let you know.
The verdict - as you can tell, I generally didn't like the clothes or the service. I think I'll stick with asos in future.