30 May 2010

My first Boohoo.com order (review)

Boo hoo is a site I've known about for a long time, but I've never ordered from it before until now.  Back when I first looked at it, it was probably still starting up and it was a lot smaller and not very professional looking, which put me off.  Nowdays it seems to have a better site and lots more stock, but in my honest opinion, the clothes still look cheap, but hey they are cheap and you get what you pay for!

I had been told by a friend that the sizing is off and the clothes come up small, so this has made me wary of ordering in the past.  The other thing is that although there are lots of things on their site that I think are pretty, they're not clothes I'd wear - for example being a realfourteen and all, I don't by mini skirts / dress or strapless clothes and a lot of their stuff is of that style if you see what I mean.

Anyway, here's what I tried out.

Floral maxi dress - £20

So I had decided I wanted to try a maxi dress - I've not had one before as I always thought I was too short etc. But as they're still around in a big way this year and because I really loved the print on this dress, I wanted to give it ago.  The dress came in S/M and M/L so I got the M/L.  I'd say the M/L is probably the equivilent of a size 12.  I got in it, but it was really tight - maybe this is due to the style, but I just think the sizing is skimpy.  Even if the dress had fit, the odd thing I found was how narrow the skirt part was - you'd just look silly when you walk because there's little room for lunging so the dress would constantly be stretching across your legs as you walking and looking a bit ridiculous.  The length however would have been perfect on me, which was a surprise.  Lesson learned - if I'm going to try another maxi I'll go for a more free flowing kind of style!  By the way, I know this doesn't have sleeves (maxis tend to be thin straps or strapless) but I was going to wear it with a cover-up.

Acid denim ruffle shrug - £18

What was I thinking?  Am I 15?  Looking at the picture of the model now, I can see this wasn't going to be a good look, but for some reason it seemed like a good idea at the time of ordering!  Since this purchase I've bought a nice grown up denim shirt which you'll see later. 

So basically I looked ridiculous in this.  Even a 15 year old me might have felt silly, and maybe only a 5 year old version would have looked acceptable.  I like ruffles, but these are on a different level.  Also, demin is supposed to have an edge, and this is just going in the absolute opposite direction of what the trend intends I'm sure.  For reference I bought a 14 and it fit fairly okay but I could have done with some more room for my boobs. 

So sadly, a big thumbs down for these two which are going straight back.  This leads me on nicely to some other odd things about boohoo, beyond me not liking what I ordered, which make this a negative review.


Options for delivery were £3.99 for standard or £4.99 for next day.  I ordered on Sunday and thought I might wear the maxi dress on Friday night if it looked okay, so I didn't see the need for next day delivery and went for the £3.99 option.  By Thursday evening, it occurred to me that the order hadn't arrived and I logged in to my boohoo account to see what was happening.  They had provided a tracking number on the order (good behaviour, I like) so I went along to the royal mail website to check.  The message was something like "the vendor has advised this item will be placed with us today".  Say what?  I ordered on Sunday and they despatched on Thursday?  Not at all impressed!  The package arrived on Saturday morning.  now if I wanted to order quickly for a specific reason, fine, I should have picked next day delivery.  It didn't bother me, I'd changed my mind about what I wanted to wear on Friday anyway as the weather wasn't so great, but to take that amount of time to even despatch an order leaves a bad taste with me I'm afraid. 

Next onto returns...

So I'm about to return the items tomorrow, so I can't comment on the complete process yet, but so far I'm a bit baffled.  To return items you have to log into your account and select that you want to return them.   Ok, done.  You then pack up your parcel and stick on the returns label and take it to the post office where you won't have to pay because returns are free.  Excellent.  Good work boohoo, but considering I paid £3.99 for such a slow delivery in the first place, it seems only fair. 

The odd thing is that the information on the site about returns is very confusing.  Now I don't count myself as stupid by anyone's standards, but I really think their returns page should be simplified and made a lot clearer - I'm sure boohoo attracts a much younger customer than the likes of asos so they should make more of an effort with this.

Text in blue taken from boohoo.com returns policy

This bit states 'cancelling in cooling off period, so I'd say that doesn't really reply to returns, it's just something they have to put in for legal reasons, but it's right there under the 'how to return' info, so I'm left wondering whether I'll have this re-stocking fee deducted from my refund or not.

If you have not notified us that you wish to cancel your Contract with us within the 7 day Cooling-Off Period, we will deduct a £1 re-stocking fee from any refund due to your debit / credit card in respect of the cost we will incur in administering the return, except where you received free delivery when purchasing the Product(s) as part of a promotion on our Website, in which situation we reserve the right to deduct a £2 re-stocking fee from any refund due to your debit / credit card in respect of the cost we will incur in administering the return. For the avoidance of doubt, we will not deduct a re-stocking fee in respect of Products which were delivered faulty or incorrectly by us, or where you have notified us within the 7 day Cooling-Off Period that you wish to cancel the Contract.

And this next bit gives me some cause for concern too - they might decide not to refund me anything??  Dodge-a-rama!  I'm guessing this is just something to cover themselves too, but it would be set out much more clearly.

Unless the Products are faulty, we will be entitled to recover any direct costs of having to recover the Products from you and may set such costs off against the amount re-credited to you.

Finally, along the same theme again - from the 'refunds' section of the policy.

If you return the Product for any other reason, for example you claim that the Product is defective or is not what you ordered, we will examine the returned Product and will notify you of any refund you are entitled to via e-mail within a reasonable period of time. Provided that the Product is defective or you have returned the Product within the 14 day returns period, We will refund the amount paid by you for the Product as soon as possible and, in any case, within 30 days of the day we confirm to you via e-mail that you are entitled to a refund for the Product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you.

If I'd read this before I placed my order, I'd probably have changed my mind and not bothered!  But let's see what happens and I'll let you know.
The verdict - as you can tell, I generally didn't like the clothes or the service.  I think I'll stick with asos in future.


1 comment

  1. So what happened? did they give you a prompt refund? Did they put in any charges? Did you have any problems? And have you used them since? Many thanks, :D Kat


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