So following my rather unsuccessful second online order with H&M due to 3 of the 4 items being faulty (!!) I took them into my local store. I now know that they don't refund online purchases, they only exchange or you have to post them back. I wasn't sure what they'd say about something that was faulty, but as it happens, there were plenty of things I wanted to exchange for so I didn't find out.
I exchanged my holey hat and blazer for...
Maxi dress - £14.99
Blue and white stripey ruffle shirt - £12.99
Ruffle sleeve blue top - £10 in the sale
Tan ruffle top - £10ish?
I'm noticing a ruffle theme to these purchases!
Red and white stripey ruffle shirt - £12.99
Lots of gold bangles (my old ones tarnished) £3.99
Seashell and gold necklace - £7.99
Little flower hair clips - £1.99
They didn't have another of the damaged hat, so I got this one - £6.99
Sunglasses - £4.99
I kept the black ones even though they had a little mark as it was by the ear and I got the same ones in cream too
I also bought a really nice tan double buckle belt for £9.99. Wore it with the maxi dress, sunglasses and hat to a barbecue. Love this haul!
H&M, you have redeemed yourself by virtue of the lovely stuff you sell, not your customer service!!
You can see the results of my massive clear out, and maybe buy something - make-up blog sale - and - clothes blog sale.
I'm also having a 250 followers giveaway at the moment, so don't forget to enter!